Frequently Asked Questions
Everything you need to know about your FALKE shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free standard shipping on all orders over $50. For orders below this amount, a flat shipping fee applies depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, hosiery and underwear can only be returned if the seal is unbroken.
How do I find the right size for FALKE socks and clothing?
FALKE products are known for their anatomical fit. We recommend using our detailed Size Guide found on each product page, which provides measurements for foot length, height, and body proportions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted for your security.
How should I care for my FALKE wool and silk products?
To maintain the longevity of our premium materials, we recommend washing wool and silk items on a delicate cycle at 30°C using a specialized wool detergent. Always air dry and avoid tumble drying.
Can I track my order after it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your delivery progress in real-time.